MDNA Skin Return & Exchange Policy
Returns and Exchanges
If for any reason you are not completely satisfied with your MDNA SKIN online purchase, you may return it within 30 days of receipt. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Please follow the steps below to return your MDNA SKIN online purchase. Please note that shipping charges are not refundable.
- Contact us via email at firstname.lastname@example.org to arrange your free return. MDNA SKIN will cover the return postage.
- To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
- If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.
- If your order arrives damaged, please refer to Damaged Items
Please note that mdnaskin.us eGift Cards cannot be returned or exchanged.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. If damage occurred to the item(s) in your shipment, however, please contact us immediately at email@example.com.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.